On this episode of Business Brains and the Bottom Line, host Paul Delegro sits down with Crystal Gallo, Chief Empathy Officer at Innerhive, to discuss the personal roots behind Innerhive’s mission and how technology is reshaping the caregiving experience.

‍

Crystal shares how her own family’s sudden shift into caregiving—supporting her grandmother with dementia and her uncle with cancer—exposed the massive gaps families face when navigating healthcare. From endless text threads to siloed medical portals, she realized caregivers weren’t struggling because they lacked love or commitment, but because they lacked the right tools.

‍

Key Highlights from the Conversation

• Why “Chief Empathy Officer”? Crystal explains why empathy is central to caregiving—and why she chose a title that sparks curiosity and conversation.
• A tools problem, not a love problem: Families care deeply, but without proper support, they drown in notes, discharge packets, and fragmented communication.
• Technology that lightens the load: Innerhive allows caregivers to record and transcribe doctor visits, organize care details, and share updates seamlessly across their support circle.
• Younger caregivers leading the shift: With 1 in 4 Americans now in caregiving roles (many of them millennials or younger), demand for tech-enabled care solutions has never been higher.
• Preventing burnout through clarity: Instead of leaving appointments overwhelmed, families walk away with clear next steps, reminders, and a record of their loved one’s voice and preferences.

‍

“It’s not a caregiving problem—it’s a tools problem. Caregivers don’t need to love more, they need support that lets them show up emotionally without drowning in the logistics.”

‍

👉 Watch the full episode here: Business Brains and the Bottom Line with Crystal Gallo

‍